Shipping & Returns
Shipping Policies
Shipping Policy
Orders are shipped only within the United States.
Orders are downloaded Monday through Friday at 7:00 AM. All items ship from Schererville, IN and will arrive within 1 to 10 business days, depending on where you live and on the shipping method you choose during the checkout process. UPS does not deliver on Saturdays, Sundays and holidays. A tracking number will be emailed to you when your order ships if the carrier provides one.
Frozen Food Shipping:
Frozen items are shipped separately from non-frozen items. There is a $17.50 surcharge for each dry-ice shipping cooler needed to ship your order. Numerous items can fit in each cooler and your total shipping cost will be itemized before you check out.
Frozen orders are shipped Monday through Wednesday for same-week delivery so that frozen packages will not sit over a weekend. If you place your order between Wednesday and Sunday your order will ship on the following Monday. Depending on where you live, orders placed on Tuesdays may also wait until the following Monday to ship. A tracking number will be e-mailed to you on the day your order ships, and it is your responsibility to receive the package on the first delivery attempt. Frozen items cannot be shipped outside the USA, or to Hawaii or Alaska.
How do I return an item?
Online Purchase & Refund Policy Foods:
nogluten.com only accepts pre-authorized returns for the following reasons:
b. The item's expiration date lapsed by the time it was received;
c. The item has spoiled or is otherwise defective.
Out of Stock Policy:
Our inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact, be out of stock. In this event, we will make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within one (1) week.
How to Request a Refund :
To request a refund or return of an order you have placed with nogluten.com Products USA Online, contact customer support by email (customerservice@nogluten.com) within 10 days of receiving the product. Provide your order number, your name and contact information, and the reason for your refund request. Remember, nogluten.com does not refund or accept returns of food products except for the following reasons:
b. The item's expiration date lapsed by the time it was received
c. The item has spoiled or is otherwise defective.
If you receive authorization, specific instructions on returning the items will be sent to you via email.
Order Cancellation Policy:
To cancel an order you have placed with nogluten.com, contact customer support by email (customerservice@nogluten.com). Provide your order number, your name contact information, and the reason for your cancellation. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request authorization to return the item for a refund (minus shipping costs).